Terms of Service

Your account

• If you are under 18, you may create an account and place orders only with the permission of a parent or guardian. Children under 13 should not create an account themselves.
• Please give accurate details, especially your phone number and delivery address, so we can deliver your orders.
• Keep your password private. You are responsible for what happens on your account, so tell us at [email protected] straight away if you think someone else has used it.
• We may suspend or close an account that breaks these terms or is used for fraud.
• You can delete your account at any time from Profile in the app.

Products and prices

We describe and photograph our products as accurately as we can, but the colour and texture you see on your screen may differ slightly from the real fabric. Fabric sold by the metre is cut to the length you order.

Prices are in Bahraini dinars (BHD). Products depend on stock, which is checked again when you place your order. Prices and stock can change, but the total shown when you place your order is the amount you pay. If anything changes while you are checking out, the app asks you to review the new total first.

Orders

Placing an order is an offer to buy. Your order is confirmed when we accept it, and you can follow each step in the app until it is delivered.

We may decline or cancel an order, for example if a product is no longer available, a price was clearly wrong, or we suspect fraud. If you have already paid, we will refund you in full.

Changing or cancelling an order

If you need to change or cancel an order, contact us at [email protected] as soon as possible. We can usually cancel an order before your fabric is cut or before it leaves us. Once fabric has been cut to your length, or the order is on its way, we may not be able to cancel it.

Delivery

We deliver within the Kingdom of Bahrain. The delivery options, times and fee are shown at checkout before you place your order. Delivery times are estimates. Please make sure your address is correct and that someone can receive the order; if we cannot deliver, we will contact you to arrange another time.

Payment

Your total is the price of the items, minus any promo code discount, plus the delivery fee. If you choose cash on delivery, you pay the full total when your order arrives. If you pay online, the payment is taken when you place your order and is handled by our payment provider, Tap Payments.

Promo codes

• You can use one promo code per order.
• A code's discount applies to the items, not the delivery fee.
• A code may have an end date, a minimum order amount or a limit on how many times it can be used. These are checked when you place your order.
• Promo codes have no cash value and cannot be exchanged.
• If an order that used a code is cancelled, that use of the code is given back.
• We may refuse a code that was obtained or used in a way it was not meant to be.

Faulty or wrong items and returns

If an item arrives damaged or faulty, or is not what you ordered, contact us at [email protected] within 7 days of delivery with your order number and a photo, and we will replace it or refund you.

Because fabric is cut to the length you order, we cannot take back cut fabric if you simply change your mind. This does not affect your rights under Bahrain's consumer protection law.

Using Thobz fairly

You agree not to misuse Thobz. This includes placing false orders, using someone else's account or payment details, trying to break into or disrupt our systems, copying our content with automated tools, or being abusive to our staff or delivery team.

Our content

The Thobz name and logo, our photos and descriptions, and the app itself belong to Thobz. Please do not copy or reuse them without our written permission.

Our responsibility to you

We provide Thobz with reasonable care and skill. We are not responsible for losses that could not reasonably have been foreseen, or for delays caused by events outside our control. For any order, our responsibility is limited to the amount you paid for it. Nothing in these terms limits any responsibility that cannot be limited under Bahrain law.

Changes to Thobz and to these terms

We may change, pause or stop parts of Thobz. We may also update these terms. When we do, we update the date at the top, and if a change is important, we will tell you in the app before it takes effect. The terms that applied when you placed an order still apply to that order.

Governing law

These terms are governed by the laws of the Kingdom of Bahrain, and the courts of Bahrain will decide any dispute.

Contact

Questions about these terms or an order: [email protected]. Thobz, Manama, Kingdom of Bahrain.